Skip to Main Content
Status Contact Support Team
Categories BeatStars Studio
Created by Tidy Ngene
Created on Dec 10, 2024

Subscription

This is my first subscription to beatstars and i have subscribed to the growth plan which claims it gives a free 7 day trial then after words charges me however the second i clicked on 'start free trial' it automatically payed for the plan and now its asking me to pay again (the same amount) after the trial ends. Please respond immediately before i goes further.

  • Admin
    Lee Owen
    Reply
    |
    Dec 11, 2024

    Hi,

    We’re very sorry to hear about your experience while signing up for a free trial.

    You should definitely not be charged twice. To clarify, like most platforms that offer free trials, a hold is placed on your connected payment method when signing up for the trial. You can find more details in our help article that explains this process.

    If you are noticing any duplicate charges, please don’t hesitate to contact our support team at support@beatstars.com, and they’ll be happy to assist you in resolving this issue promptly.

    Thanks again for sharing your experience with us!